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Terms & Conditions
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Terms and Conditions RESERVATIONS: Should be made no later than 60 days prior to departure. Reservations for less than 60 days will be accepted with full payment.
DEPOSIT AND FINAL PAYMENT: Escorted tours: For all bookings a deposit of $250.00 per person is required within ten days of reservations. Balance is due 60 days prior to departure. Reservation is not guaranteed until deposit is received by FLO USA, INC. In Orlando, FL or by its agents throughout the U.S. If the balance is not received 60 days prior to departure, your booking is canceled automatically. Bookings made within 60 days of departure must be paid in full at the time of booking.
Customized tours: A deposit of 50% of total trip cost is required at the time of booking. Final payment should be made no later than 60 days prior to departure.
Agent Fam Trips: Full payment is required at the time of booking and it is non-refundable at any time.
CREDIT CARD PAYMENTS: FLO USA, Inc. accepts all major credit cards for deposit or final payment. If payment by credit card, a FLO USA, Inc. Credit Card Authorization Form must be filled and signed by the card holder. Card holder can fax the form along with the copies of front and back of the credit card used and copies of all travelers’ passports to FLO USA, Inc. By signing FLO USA Credit Card Authorization Form, card holder agrees to be responsible for payment for the services indicated on the form.
Whether card holder decides to use these services or not, he/she waives any charge-back rights. In the event of a dispute, requests for a refund must be made using the procedures described herein.
RATES: Every effort has been made to produce pricing information accurately. FLO USA, Inc. reserves the right to correct promotional or pricing errors at any time, or to increase the Trip Price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, park fee increases, taxes, or fuel surcharges.
Not – Included in your tour price: All items of a personal nature such as beverages, laundry, telephone, taxi, and or bus fares or meals not specified in the itinerary, including after meals coffee or tea or any other beverage. Also not included are customary tips to your drivers, guides and escorts, which are left to tour members' discretion and visa fees. The following taxes and fees will be added to your trip price. Please read the following carefully.
Government and other authority taxes and fees: September 11 Security Fee: A September 11th Security Fee of up to $2.50 USD applies per passenger, per flight segment (maximum charge per trip- $5.00 USD one way, $10.00 USD round trip). A flight segment is defined as one takeoff and one landing. Passenger Facility Charge: A Passenger Facility Charge (PFC’s) is up to $16 per passenger.
Federal Domestic Flight Segment Fee: A federal domestic flight segment fee of up to $3.30 USD applies per passenger, per flight segment (defined as a take off and a landing).
US or International Departure and Arrival Charges: US or international departure and arrival charges of up to $200 may apply depending on itinerary.
CANCELLATIONS: If you must cancel your trip, you must do so in writing. Cancellation charges will be calculated as of the date we receive your cancellation. Cancellation charges and refunds shall be calculated in accordance with these Terms and Conditions and FLO USA, Inc.’s cancellation policy. If you are due a refund, you first must return your air tickets and, if applicable, to FLO USA, Inc. Any applicable refunds will be processed within 21 days of receipt of your cancellation.
Processing Fee: There is a non-refundable fee of $250 per person for each trip you cancel. This fee reflects only FLO USA, Inc.’s costs of administering a reservation.
Additionally, the following scale of charges will apply;
60-30 days prior to departure: Any airline penalty +25% of land cost (minimum $250.00)
29-15 days prior to departure : Any airline penalty +50% of land cost
14-3 days prior to departure : Any airline penalty +75% of land cost
2 Days before departure or later: 100% of total cost
Therefore, FLO USA Travel Protection Plan is included in all escorted tour itineraries. When you have to cancel your trip before your scheduled departure, for any reason not covered by the plan, you will receive FLO USA, Inc. voucher for the penalty amount with the balance of the refund, if due, made either by check or credit card credit. FLO USA Vouchers are non-transferable and non-refundable, are valid for travel within 12 months of the date of issue, but no later than 15 months from the date your trip was cancelled.
Customized or private tours: Please refer to your contract for cancellation policy of your individual program.
REVISIONS: If you make changes to your reservation that affect departure city, pre- and post-trip extensions, or passport name changes more than 60 days prior to departure, an administrative charge of $50 per person will apply. FLO USA, Inc. cannot accept any changes to reservations within 60 days of departure. If you make changes to your departure date or destination, it will be treated as a cancellation and the relevant cancellation charges will apply. Traveler substitutions are considered reservation cancellations and are subject to the above cancellation charges. In certain circumstances, FLO USA, Inc. may change the departure date of your trip or consolidate any trips that do not reach a minimum level of participation or are overbooked. In this event, you will be offered an alternative departure date or trip. If we are not able to agree upon a suitable alternative, you will be entitled to cancel your reservation and receive a full refund of your Trip Price.
FLO USA, Inc. reserves the right to cancel or shorten a trip without notice, in which event your sole remedy shall be a prorated refund for any unused portion of the trip.
HOTELS: FLO USA, Inc. accommodates travelers at deluxe, first class or best available hotels throughout tour programs. Because some of the tours visit small towns, the hotels used are simple, but they are comfortable with private bath, restaurants, bar elevators and some English-speaking staff. FLO USA, Inc. reserves the right to substitute any hotel listed with another of the same category prior to departure or even when the tour is in progress should the local circumstances require it.
TRANSFERS: Are included as per the itineraries. If you deviate from the set tour schedule, i.e. arrive early or depart later from the designated tour point, or arrive or depart on other than the designated carrier for the tour group, you will need to make your own transfer arrangements since they will not be provided outside of group provisions. However, these arrangements can be made through FLO USA, Inc. in Orlando, FL., or its agents at an additional cost. MEALS: Meals included in the tour price are shown in each itinerary by the code letter (B) for breakfast, (L) for lunch, and (D) for dinner.
SMOKING: Smoking is not permitted in any of FLO USA, Inc. vehicles. However, frequent rest stops are made so that smokers can smoke outside the vehicle. BAGGAGE : As per itinerary, it is included in the tour price.
OMISSIONS: Every effort is made to ensure brochure accuracy at the time of going to press. However, FLO USA, Inc. cannot be held responsible for printing, typographical errors, omissions, or errors arising from unforeseen circumstances.
SINGLE TRAVELERS: Most trips offer a limited number of single rooms, subject to availability and hotel space. Please see individual trip rate charts in this catalog for Single Supplement costs.
Roommate matching service: If you reserve a trip where sharing is possible and you would like to share a twin-bedded room with another single traveler of the same gender, FLO USA, Inc. will do its best to match you with a roommate and you will be charged only 50% of the Single Supplement. If FLO USA, Inc. is able to match you with a roommate, FLO USA, Inc. will refund the Single Supplement after you return.
PASSPORT AND VISA: A valid passport is required for U.S. citizens traveling on our international trips. Visa is required for US Citizens traveling to Turkey. Visa can be obtained at the airport of entry. All passports must contain at least five blank pages and must be valid for six months after the completion of your trip. Non-U.S. citizens should contact the appropriate consular office for entry requirements pertaining to their trip, as FLO USA, Inc. is not responsible for providing you with this information or documentation.
AIR ARRANGEMENTS: You will receive a final package approximately fifteen days prior to your departure date that will include your airline tickets. Please note that your airline tickets and other trip documentation must bear your first and last names exactly as they appear on your passport. It is your responsibility to check your travel documents when you receive them to make sure they are correct. If they are not correct, please contact FLO USA, Inc. immediately. To provide you with the lowest possible airfares, FLO USA, Inc. takes advantage of special promotional fares. These fares can be quite restrictive and carry cancellation charges imposed by the airlines ranging from 25% to 100%. Therefore, any penalties resulting from flight changes at your request after flights are ticketed will be your responsibility.
FLO USA, Inc. is not responsible if an airline cancels or delays a flight for any reason (including weather). If you are unable to make your departure, it is your responsibility to work with the airline on which you are ticketed to reach your destination. FLO USA, Inc. is not responsible for any additional expenses you may incur prior to joining your trip. FLO USA, Inc. is not responsible for and will not provide any refund for portions of trips missed due to cancelled or delayed flights.
MEDICAL ISSUES: You must advise FLO USA in writing, at or prior to booking, of any physical, emotional or mental condition which (a) may affect your ability to fully participate in the trip; (b) may require professional attention during the trip; or (c) may require the use of special equipment. If any such condition arises after the trip is booked, you must advise FLO USA, Inc. in writing immediately.FLO USA, Inc. reserves the right to decline or cancel your reservation, or to remove you from a trip in progress, if FLO USA, Inc. reasonably determines your condition would adversely affect the health, safety, or enjoyment of you or of other participants. If FLO USA, Inc. removes you from a trip in progress pursuant to this paragraph, you will not be entitled to any refund of your Trip Price and FLO USA, Inc. shall have no further liability.
If you have a condition as contemplated herein, you travel at your own risk. FLO USA, Inc. is not liable for any injuries or damages you may suffer relating to such a condition, including without limitation loss of special equipment, lack of assistance with or accommodation of special needs, and unavailability of medical assistance or treatment.
RESPONSIBILITY: The responsibility of FLO USA, Inc. and its affiliated companies is strictly limited. As a tour operator, FLO USA, Inc. organizes, promotes, and sells tour programs consisting of certain travel services, including surface, air, and water transportation, sightseeing excursions, and cruise/hotel accommodations that FLO USA, Inc. purchases or reserves from various suppliers (collectively, “Suppliers”). FLO USA, Inc. does not own or operate any of these Suppliers. The Suppliers providing travel services for FLO USA, Inc. ‘s tour programs are independent contractors, and are not agents or employees of FLO USA, Inc. As such, FLO USA, Inc. is not responsible for any negligent or willful act or failure to act of any supplier or of any third party. Some tours include visits to shops and merchants. FLO USA, Inc. is not responsible for any purchases you make during your trip, whether that merchant is part of the scheduled itinerary or not. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, injury, property damage, or personal loss to you or to those traveling with you, and that neither FLO USA, Inc. nor any representative of FLO USA, Inc. shall be liable.
Without limitation, FLO USA, Inc. is not responsible for any injury, loss, or damage to person or property, death, delay, or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from—but not limited to—acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations (except as expressly set forth herein), mechanical or other failure of airplanes or other means of transportation or for the failure of any transportation mechanism to arrive or depart on time, sanitation problems, lack of medical care, or for any other cause beyond the direct control of FLO USA, Inc.To the extent that FLO USA, Inc. is involved in booking air transportation for you, FLO USA, Inc. acts as an agent of the air carrier and not as your agent. For all other purposes, FLO USA, Inc. does not act as an agent for any party whatsoever.
FLO USA, Inc. reserves the right to decline to accept or retain any person as a member of any trip. Except as discussed above in “Medical Issues” your sole remedy shall be a prorated refund of your Trip Price for any unused portion of the trip.
FLO USA, Inc. reserves the right to modify itineraries and substitute hotels and accommodations. Included features may not be available for all departures.
Any legal proceedings both on behalf of or against FLO USA, Inc. must be instituted only in a federal or state court located in Florida, and such claim will, be decided using the law of the state of Florida. Any legal proceedings against the company must commence no later than one year after the travel services have been completed
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